By Lynn Hunsaka “Just talk to your customers” was the resounding answer to: “What’s the best way to learn best practices for customer experience management?” a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.1 […]
Monthly archives: August 2016
Written by: Craig Stanmore August 2013 With the start of a new financial year it’s a good time to review your business. The key is to focus on the ‘big picture’ rather than get bogged down in too much detail. Here is a five point checklist to kick you off: […]