Is your business performing at the level you believe it is capable of? Do you spend your day putting out fires instead of building for the future? Do you have a hard time hiring people who are “good enough” to do the job? Do you find yourself working for the […]
Yearly archives: 2016
By David Olsen Who doesn’t want (or need) to be more productive and more efficient? Certainly, as CEO of an SME, staying productive means we all get to come to work another day. As a country, Australians apparently work very hard, although it’s still odd to me that the […]
Ten Tips for Maximising Your Workplace Productivity
By Lynn Hunsaka “Just talk to your customers” was the resounding answer to: “What’s the best way to learn best practices for customer experience management?” a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.1 […]
Customer Experience Management is Uncommon Sense
Written by: Craig Stanmore August 2013 With the start of a new financial year it’s a good time to review your business. The key is to focus on the ‘big picture’ rather than get bogged down in too much detail. Here is a five point checklist to kick you off: […]
Five point checklist it’s time to review your business
One of my favorite subjects is “no-brainer” marketing. I call it no brainer because even though it is fundamentally easy, so many business owners simple DO NOT DO IT! Now there are internet gurus out there that will tell you that the attention paradigm has shifted, that the consumer wants […]
AIDA – No…not the opera, it’s a marketing strategy!
By Martin Nally I’m overwhelmed with work for my new business and I need to take on my first member of staff. How do I ensure that I get someone who has the right attitude and is prepared to stick with the business through thick and (initially, at least) thin? […]