Latest News


Start monitoring social media, or don’t use it!

Publish on
Written by Catriona Pollard The only car accident I've ever had was when I managed to reverse parallel-park into a telephone pole on a busy Sydney street. As I'm due for a new car, I was quite excited when I saw an ad showing the Ford Focus Titanium reverse parallel-parking by itself. I started doing my research online. Like all the major manufacturers, Ford has a "book a test drive" feature on its website and on the face of it, it's a very clever marketing tactic. Ford is fulfilling the potential buyer's needs without them having to even pick up the phone or walk into…
Categories: Latest News

GOOD-TO-GREAT PRINCIPLES

Publish on
                By Jim Collins 1.  Quality Executive Leadership Leaders have Personal Humility Leaders show Professional Will, almost fanatical Leaders show Workmanlike diligence – more plow horse, than show horse Leaders are Ambitious for the company, not themselves  2. First Who, Then What Getting the right people on the team comes before vision, strategy and tactics Get the right people on the bus Get the wrong people off the bus Put your best people on your biggest opportunities, not the biggest problems 3. Confront the Brutal Facts (But Never Lose Faith in the Potential for Greatness) Impossible to make…
Categories: Latest News

The 8-Step Process for Leading Change

Publish on
  To successfully react to windows of opportunity, regardless of the focus — innovation, growth, culture, cost structure, technology — a new methodology of change leadership is required. Thirty years of research by leadership guru Dr. John Kotter have proven that 70% of all major change efforts in organisations fail. Why do they fail? Because organisations often do not take the holistic approach required to see the change through.   However, by following the 8-Step Process outlined by Dr. Kotter, organisations can avoid failure and become adept at change. By improving their ability to change, organisations can increase their chances of success, both today and in the…
Categories: Latest News

Five things you should know about the cloud

Publish on
By John Russell – July 2013 There are many people who think they know what the cloud is. Truth be told, the majority of these people would have absolutely no idea how to describe what is becoming a buzz word in business technology – and a concept potentially annoying to all those supposedly against it. I want to lay a few silly rumors to bed today and tell you the five things you should know about the cloud – and no, not the fluffy white things in the sky – the technology that will help us move forward as a society into the next stratosphere.…
Categories: Latest News

How to avoid family-run business drama

Publish on
  By Lorna Brett With over 70 percent of all Aussie businesses owned and run by families, it's vital policies and systems are put into place so a feud between family members doesn't have the power to bring the business down. According to Family Business Australia CEO Philippa Taylor, avoiding a bitter family feud in business can be as simple as implementing some clear governance practices, similar to what publically listed companies use. "There have been several high profile cases of feuds in family businesses recently, which may have been avoided if plans and policies existed from the outset," she said. "It's an important step…
Categories: Latest News

Six things your website needs

Publish on
By Adam Franklin While social media has been stealing headlines for years, the humble website is very often where you are best off focusing your initial efforts. I'm not talking about a website re-design, really just an audit of what you've got already. There are six essential elements to a successful website that we'll discuss below. When it's your own website, it's easy to fall into the trap of obsessing over the "look and feel". Try to suppress your constant yearning to freshen up the design. Remember it's only you who looks at your website every day, so it's unlikely that anyone else is bored…
Categories: Latest News

10 questions to determine whether you should talk to a Brisbane Business Coaching

Publish on
Is your business performing at the level you believe it is capable of? Do you spend your day putting out fires instead of building for the future? Do you have a hard time hiring people who are "good enough" to do the job? Do you find yourself working for the business instead of the business working for you? Are you lacking a clear, measurable action plan and a structure to fulfill your goals? Are you a workaholic? Is your business based on the experience and expertise of a few individuals (you among them) rather than on well-documented systems? Do you still have to create a…
Categories: Latest News

Ten Tips for Maximising Your Workplace Productivity

Publish on
By David Olsen   Who doesn't want (or need) to be more productive and more efficient? Certainly, as CEO of an SME, staying productive means we all get to come to work another day. As a country, Australians apparently work very hard, although it's still odd to me that the whole country seems to shut down for half of December and almost all of January. I guess it means we have to work that much harder for the other 47 weeks of the year. So, how can we be more productive? Well, there are lots of things you can do to not only stay afloat…
Categories: Latest News

Customer Experience Management is Uncommon Sense

Publish on
By Lynn Hunsaka "Just talk to your customers" was the resounding answer to: "What's the best way to learn best practices for customer experience management?" — a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.1 Why? Because we often assume we already know what customers think, or what they "should" think. Somehow it seems straightforward to cater to whoever is enabling our pay — everyone knows it's foolish to do otherwise. In reality, though, this catering may be uncommon sense: have we forgotten that it's actually customers — not managers…
Categories: Latest News

How do I hire staff with the right attitude?

Publish on
By Martin Nally I'm overwhelmed with work for my new business and I need to take on my first member of staff. How do I ensure that I get someone who has the right attitude and is prepared to stick with the business through thick and (initially, at least) thin? You need to seek someone with the right attitude for your business, not just for today but also for the future. So do the groundwork and define what you ideally would like and need in an employee. Firstly, as you are in small business you must seek a compatible person. That's compatible, not a clone.…
Categories: Latest News